Shipping, Returns & Cancellation

Prints ship within the United States, to Canada, and internationally. Shipping rates are calculated at checkout based on your selected region and whether your order includes matting and framing.

Print-only shipping: $18 within the United States, $32 to Canada, and $48 internationally. Local pickup may be available for select editions at no shipping charge.

Matted-and-framed orders ship at a higher rate due to the size and protection required. Framing shipping rates are shown at checkout when framing is available for your region.

Print-only orders are produced and shipped within the timeframe stated on the edition page, typically within 5–10 business days of payment confirmation.

Matted-and-framed orders require additional production time for custom mat cutting and framing, as stated on the edition page. Framing lead times are in addition to standard print production time.

Edition Unlocked prints are made-to-order, limited-edition works numbered for each collector. Because each print is produced specifically for its buyer and assigned a unique edition number, returns are accepted only for prints that arrive damaged, defective, or materially different from the edition described.

To request a return, contact the Developer within 14 days of delivery. Approved returns must be returned in original condition. Once received and inspected, a refund is issued to the original payment method.

Any bonus or promotional items included with your order must be returned together with the print in original condition. Failure to return included bonus items may result in a deduction from the refund amount equal to the value of the unreturned items.

Effect of a Return on Commissions and Ambassador Status. When a return is approved and the print is not exchanged for a replacement, any referral commission paid on that sale is reversed from the referring Ambassador's account, and the sale no longer counts toward the referring Ambassador's qualified-sales milestones. If the returning buyer's Collector/Ambassador status was based on that purchase and the buyer has no other qualifying paid print order, the buyer's account is moved to the Free Ambassador tier (or to Ambassador Pro if they maintain an active subscription). Exchanges for a replacement print do not reverse commissions or affect Ambassador tier status.

If your print arrives damaged or defective, you may request an exchange for a replacement of the same edition number in place of a refund. Approved exchanges ship a replacement print bearing the same edition number as the original.

The original edition number is not returned to the pool for purchase and remains assigned to you. Exchanges do not reverse any referral commission and do not affect Ambassador tier status. To request an exchange, contact the Developer within 14 days of delivery with your order number and a description of the damage.

You may cancel an order before it has entered production. Because prints are made-to-order, orders that have entered production cannot be canceled but may qualify for a return under the Return Policy if the print is damaged or defective.

To request a cancellation, contact the Developer as soon as possible with your order number. Cancellations are confirmed by the Developer.